Overseas Student Health Cover (OSHC) is insurance to assist international students meet the costs of medical and hospital care that they may need while in Australia. OSHC will also pay limited benefits for pharmaceuticals and ambulance services.
All international students are required to have Overseas Student Health Cover (OSHC) throughout the entire length of their visa. If you want SMEAG English to arrange cover for you, we will contact our preferred OHSC partner BUPA and will make it happen.
Please Click here for more information on the covers and their costs.
The Overseas Student Health Cover (OSHC) with BUPA will:
- Cover hospital expenses,
- GP or specialist costs
- Benefits for some of your prescription medicines
- Special offers and discounts
BUPA will not pay for the cost of dental treatment, physiotherapy or glasses. Waiting periods apply for the cover of medical conditions which existed prior to your arrival in Australia.
Q. What is OSHC?
Overseas Student Health Cover (OSHC) helps you pay for hospital and medical services which you may need while studying in Australia.
Q. Why do I need OSHC?
As an overseas student, it is a requirement of your overseas student visa that you have OSHC when you apply for your visa and then keep it for the entire duration of your stay in Australia under the student visa.
Q. I am a working holiday visa holder. Do I have to have OSHC?
No. OSHC is only for international student visa holders. If you are holding a working holiday visa or visitor visa, you can apply for Visitor health cover.
Q. What if I have a family or dependants?
They will not be covered under your singles policy. You should take out an OSHC family policy to cover your spouse or de-facto partner or any child or step child who is unmarried and under the age of 18. We also have Extras cover for families.
- CONTENTS More information here -> Health government AU
- BUPA Private insurance company -> https://www.bupa.com.au
- CONTENTS More information here -> https://allianzassistancehealth.com.au/en/student-visa-oshc/
- CONTENTS More information here -> https://www.medibank.com.au/overseas-health-insurance/oshc/
ACCOMMODATION & AIRPORT PICK UP
SMEAG provide comprehensive student support services including airport pick-up and several accommodation options according to our students’ needs and preferences. To fully enjoy the international experience, students may choose to stay at a homestay or at a student residence. All accommodation services offered by SMEAG English are the result of a long partnership with our main providers, hence students may rest assured that SMEAG English regularly verifies that the quality and safety standards are constantly met.
Living the Aussie life with a homestay family is one of those memories that students will never forget. Staying with a homestay family encourages cultural and language exchange. Students will have the chance to speak English at anytime and learn more about Australia and its multiculturalism with a real full immersion, enjoying the food, the lifestyle and the habits.
SMEAG English approves all homestay providers and accommodates students according to their needs and preferences where possible.
If you want your experience to be more independent, we recommend our partners OZIHOUSE, Atira Student Living and Le Student 8. Their quality campus-style accommodation offers modern facilities and an international environment where students will easily make friends, and enjoy fun activities and quality study time together.
OZiHOUSE Group targets a very niche market, those students who are in Melbourne unde¡©rtaking English studies for short¡© and mid-term periods. We offer a unique accommodation concept one which is untapped in Melbourne so far, one based on providing students with more than just a place to stay but a hub for students to receive support¡©, guidance and local knowledge while under the care of OZiHOUSE Group.
La trobe st.
Atira La Trobe St is conveniently located in close proximity to universities, shopping centres, transportation and Melbourne¡¯s well-renowned collection of cafes and restaurants. Atira La Trobe St has been carefully designed to offer residents an engaging series of spaces that provide the warmth and comfort of a suburban Melbourne home, curated to leverage the dynamic and edgy urban environment of the greater precinct. Residential accommodation that is authentically Melbourne.
Atira Peel St is conveniently located in close proximity to universities, shopping centres, transportation and Melbourne¡¯s well-renowned collection of cafes and restaurants. Stay at Atira Peel St in Melbourne and make your student journey one to remember. With premium apartments, affordable multi-share options, first-class amenities, and amazing resident events, our student experience will ensure you’ll never want to leave. Immerse yourself in a vibrant, supportive student community and enjoy tailored experiences that help you to be the best you can be.
Lestudent 8 offers a stable environment with fantastic facilities to help you balance between studying work and social commitments. We are committed to supporting you during your studies and offer a range of services from dedicated student liaisons to private study areas and monthly social events. Our aim is for your time at Le student 8 to be one you will never forget.
Q. What is the difference between half board and full board in a Homestay?
Half board homestays provide 2 meals a day. It is usually breakfast and dinner. Full board provides all 3 meals a day including lunch or a lunch box.
Q. How far is the student accommodation from SMEAG Australia?
Ozihouse is located at the edge of the CBD Area. It will take 10~15 minute travel time. Le Student 8 Student lodge will take 30 minutes’ travel time. Homestays are usually located within Zone 1 with 30 ~ 45 min of travel time.
Q. Where do I meet my airport pickup?
Our airport pickup service provider will send you the meeting time and meeting location with the welcome package. Our pickup service provider will wait for you at the exit with a SMEAG English sign.
Q. What if I miss my plane?
Please send us an email or call the emergency contact with your new arrival time and flight details as soon as you have them.
At SMEAG English we understand the challenges and struggles of learning English in a foreign country. Students can rest assured that we offer support before they leave their country and throughout their stay in Australia.
SMEAG English staff members are available to assist students on academic and personal issues and will do their best to help students make friends through fun social activities, tours and excursions to visit the best sights Melbourne has to offer. Give us feedback on how we can improve our student services at SMEAG English by telling us what you would like to do and we will make it happen.
We love all our students and that’s why we welcome our current and past students to join our activities anytime, so stay in touch with us even after you have finished your course.
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How to apply
Prior to visiting Australia, make sure you hold a valid Australian visa. Please find more information about eligibility and conditions at www.immi.gov.au You may also study for a limited time on a Visitor or Working Holiday Visa. If you are unsure on how to proceed, we have a range of educational agent partners that will be happy to assist you with the process of your visa application.
The establishment of the Home Affairs Portfolio brings together Australia’s federal law enforcement, national and transport security, criminal justice, emergency management, multicultural affairs and immigration and border-related functions and agencies, working together to keep Australia safe. More information here -> www.homeaffairs.gov.au
ACADEMIC & WELFARE SUPPORT
At SMEAG English we understand the challenges and struggles of learning English in a foreign country. Students may rest assured that we offer support before they leave their country and throughout their stay in Australia.
SMEAG English staff members are available to assist students on academic and personal issues. Teachers will identify students who need extra academic support and will liaise with the academic team to monitor their progress through their course of study. Give us feedback on how we can improve our student services at SMEAG English by telling us what you would like to do and we will make it happen.
Job club is a free weekly one hour session where our students are assisted while writing up their resumes or cover letters.
Our teacher will focus on interview skills, fluency, vocabulary and pronunciation so that our students feel at ease with the whole interview experience in a foreign country. Our student support staff members are also available to assist with Tax File Numbers (TFN), Australian Business Numbers (ABN) and other administrative paperwork for working in Australia.
We also have a wide range of partners operating in several industries that offer students job positions when available.
Provider default on delivery of qualification
In an unlikely event that SMEAG English is unable to start or deliver the course, the student can choose to accept either:
- a refund of the course fees, which will be issued to the Student within 14 days; or
- to be placed in an alternative course with SMEAG English or another provider. If the Student chooses placement in an alternative course, the Student must sign a new letter of offer and Student Acceptance Agreement to indicate the student accepted the placement.
If the student chooses to receive a refund of the course fees, SMEAG English calculate the unspent portion of the tuition fees paid to date (that is tuition fees the student has paid for but has not been delivered by SMEAG English). The refund will be paid within 14 days on which the course ceased to be provided.
If SMEAG English is unable to provide a refund or place the student in an alternative course, the Tuition Protection Service (TPS) will provide the student with options for suitable alternative courses (if any such courses are available) or if this is not possible, the student will be eligible for a refund as calculated by the TPS Director
Withdrawal from the course
Where written notice of withdrawal is received by SMEAG English before the start date of the course, SMEAG English will refund the fees as per the table below less the administration fee of $200.
|Where notice of withdrawal is received||Refund of fees paid for first term||Refund of fees paid for subsequent terms|
|At least 28 days prior to course commencement date||80%||100%|
|Less than 28 days but more than 14 days prior to course commencement date||70%||100%|
|Less than 14 days prior to course commencement date||No refund||100%|
Refunds will be made available within 28 days (20 working days) of written notification being received by SMEAG English.
No Fee Refund
Non-tuition based fees such as materials and equipment provided after course commencement will not be refunded under any circumstances. In the event that a student cancels their enrolment and requests a refund after the course commencement date, there is no refund of any monies paid to SMEAG English. Overseas Students withdrawing from a course of study, will be reported to the Department of Immigration and Border Protection.
A Student who withdraws from their studies after the commencement of their course is required to pay the balance of their tuition fee before the date of cancellation of their COE. In the event that the student seeks and is granted approval by SMEAG English to transfer to another provider prior to completion of six-month study of the principal course, there is no refund of any monies paid to SMEAG English.
In the event that the student’s enrolment is cancelled because of misconduct of student with SMEAG English’s Student Code of Conduct Policy or breach of student visa conditions there is no refund of any monies paid to SMEAG English.
In the event that a Student’s extension of Visa is not granted; there is no refund of any monies paid to SMEAG English. Students are advised not to enrol or re-enrol if they are uncertain if their visa will be extended. In an event where student has paid the entire fees (including material fee) for the course, fees for the ongoing term would be deducted and unused tuition fees would be refunded, less $300 administration fee. In the event that a Student abandons their course without formally cancelling their enrolment No refund will be issued, which includes all monies paid or scheduled to be paid to SMEAG English and the balance of all outstanding fees for the course will be invoiced to the Student.
In an event where visa is cancelled due to any action of student, there is no refund.
Where a student withdraws from the course and returns home because of exceptional and extenuating circumstances of a compassionate nature, such as a death or severe illness in the immediate family, 100% of all the unspent fees paid less any administration fees will be refunded.
The Student must complete an Application for Refund form to apply for a refund and attach all evidence and supporting documentations. Such document may include, but is not limited to:
- a letter from Department of Home Affairs advising of a rejection of the student visa application or a refusal to extend a student visa; or
- proof of extenuating circumstances of a compassionate nature; or
- an unconditional offer letter from another institution along with a Department of Home Affairs approved letter to transfer
For SMEAG English defaults on the agreement, refunds will be made within 14 days of the default date.
All other refunds will be made within 28 days (20 working days) of written notification from the student being received by SMEAG English. Refunds will be paid to the student or to the person nominated by the student on the refund application in Australian Dollars.
Attendance Monitoring Progress
|Student Attendance Status||SMEAG English Action|
|Any student who has missed 5 consecutive days of classes without prior approval||The student will be immediately contacted by phone / email to gain an explanation and inform them of the need to attend classes and the effect on their projected attendance if they do not attend. If contact by phone is not successful, the Academic Manager is to be informed and shall attempt to identify the student’s current contact details.
Where the student is not able to be contacted by phone / email, a ‘Student Attendance 1st Warning Letter’ (Appendix B) is to be sent to their address on file. It must be noted that students have been informed via the ‘Enrolment Agreement’ to notify SMEAG English immediately of changing their address or contact details.
If a student does not comply and does not attend classes after being contacted, the Academic Manager is to be notified and the student’s location is to be identified or student enrolment status updated as required.
|When a student’s projected attendance falls below 90%||The student is to be sent a ‘Student Attendance 1st Warning Letter’ (Appendix B) informing them of their projected attendance and the need to ensure they maintain a minimum of 80% attendance for the course duration (total contact hours). This letter is to also contain the consequences of not achieving a projected attendance of 80%.|
|When a student’s projected attendance falls below 85%||When a student’s projected attendance is below 85% the student shall be sent a ‘Student Attendance 2nd Warning Letter’ (Appendix C). This communication will indicate the student is required to organise an appointment with the Academic Manager to discuss their poor attendance record and strategies to ensure they stay above 80% for course duration (total scheduled contact hours). If the student does not respond within 5 business days the Student Administration Officer will attempt to contact the student and action the student enrolment status as required.|
|When a student’s projected attendance falls below 80%||The student shall be sent a ‘Student Attendance Breach Recorded Letter’ (Appendix D) indicating the student has breached the attendance requirements. This letter will also identify the student is going to be reported to the appropriate government agency(s) for unsatisfactory attendance of their course of study. They will also be informed of their ability to access the ‘Complaints and Appeals Policy and Procedure’ and that they have 20 business days to access this process.
If the student does not access the complaints and appeals process within 20 business days, the student’s enrolment status is to be updated on PRISMS. The student is also to be sent a ‘Student Attendance Breach Reported Letter’ (Appendix F) notifying the student of the action taken.
|Reporting ‘Breach of Student Attendance’||As identified above, when a student falls below a projected attendance of 80%, and has no supporting reasons, the student must be reported to the appropriate government agency(s) via PRISMS for a breach of their Visa condition.
This process of reporting breaches into PRISMS is the responsibility of the Academic Manager who will, in conjunction with the Student Administration Officer, monitor the recorded breach and report the breach as required.
A copy of all letters, details of phone calls made, and reports are to be maintained in the individual student file.